As Anadolu Aquarium and Pet Products, we show maximum sensitivity to the security of your personal data. With this awareness, as the Company, we attach great importance to the processing and preservation of all kinds of personal data belonging to the companies benefiting from our services and all persons related to the Company following Law No. 6698 on Protection of Personal Data (KVKK). With the complete understanding of this responsibility, following PPD Law no: 6698 and as Data Supervisor, your personal data is as explained below; will be recorded, stored, updated, disclosed/transferred to third parties, classified, and processed in the ways listed in the Personal Data Protection Law, when permitted by the legislation.

How Your Personal Data Is Collected

Your personal data is collected,

• Through the forms on our Company's internet site or through the pages, information such as name, surname, business or private e-mail address, or user name and password were entered.

• By means of business cards, resumes (CV), offers given in a physical or virtual environment, face to face or distant, verbally, written or electronically to establish a commercial relationship with our Company, to apply for a job or to make a proposal.

• In addition, data obtained from websites, blogs, surveys, informative articles, and similar websites and social media indirectly obtained from different channels, data provided by public databases, profiles, and data open to sharing on social media platforms,

It can be collected and processed.

Your personal data obtained before the date of 7 April 2016, which is the effective date of the Personal Data Protection Law, in accordance with the above-explained ways or other ways, are also processed and stored in accordance with the terms and conditions set out in this document.

How Your Personal Data Can Be Processed and Processing Purposes

According to the KVKK numbered 6698, your data shared with the authorities are obtained, recorded, stored, changed, rearranged, in short, as the subject of all kinds of processing performed on the data, in whole or in part, automatically or by non-automatic means provided that it is a part of any data recording system can be processed by us. Any transaction performed on the data within the scope of KVKK is considered "processing of personal data."

All necessary technical and administrative measures are taken to prevent unlawful processing of your personal data and illegal access to your data and keep your personal data safe.

Your personal data, when you use our website with the intention to use and follow the services of the Company when you log in to the "Member Login" and "Send Message" portal, your consent for the processing of your personal data or based on the legal reasons specified in Articles 5 and 6 of the Law and other legislation can be collected, processed and transferred. Your personal data will not be used for any other purpose without your explicit consent.

To Whom and For What Purposes the Processed Personal Data Can Be Transferred

Your personal data collected; carrying out the necessary work by our business units to benefit you from the services offered by the Company, customizing the services provided by our Company according to your demands and needs, ensuring the legal and commercial security of our Company and the persons who are in business relations with our Company To ensure the physical safety and supervision of the locations belonging to our Company, supplier evaluation processes, legal compliance process, financial affairs, etc.), to determine and implement the operating strategies of our Company and to ensure the execution of the human resources policies of our Company, our business partners, business contacts, performance our assistants and subcontractors are informed about public security issues and legal disputes, upon request and in accordance with the legislation, to the prosecutors' offices, courts, and relevant public officials will be able to be transferred within the framework of accessibility.

Storage and Protection of Personal Data

Your personal data will be kept confidential in the database and systems in our Company following the 12th article of KVKK; Except for legal obligations and regulations specified in this document, it will not be shared with third parties in any way. Our Company is obliged to prevent the unlawful processing of personal data in accordance with Article 12 of KVKK, to prevent the access of unauthorized persons, to take software and physical safety measures such as access management, the systems, and databases where your personal data are stored. If it is learned that personal data is obtained by others illegally, the situation will immediately comply with the legal regulation.

    1. Regional Offices

Regional Offices

Anadolu Pet Ankara Regional Directorate was established in 2009 to expand our sales and distribution network in Ankara and all surrounding provinces. Our other branch, which provides sales and distribution services to all surrounding provinces, was opened in Izmir in 2010 to serve the Aegean region.

Aiming to provide the best service to all parts of Turkey, Anadolu Pet aims to achieve this goal through its branches.


Anadolu Pet Ankara

Bahçekapı District 2686 Street NO: 6 / A-1 Şaşmaz / Etimesgut-Ankara

Tel: 0312 473 96 40-41

Fax: 0312 473 96 42

Anadolu Pet İzmir

Karacaoğlan District 6167 Sokak No: 30 Işıkkent - Bornova / İzmir

Tel: 0232 464 64 50

Fax: 0232 464 28 71

    1. Photo Gallery
    2. Maintenance and Spare Parts
      1. Anadolu Pet Assurance

Anadolu Pet Assurance

Our valued customers,

To provide a better service, we would like to inform you about our After Sales Services in accordance with Law No. 4077 on the Protection of the Consumer and the Regulation on After Sales Services of Industrial Goods enacted under the Law. As Anadolu Pet, we are pleased to provide you with all kinds of after-sales support as the only authorized distributor of the products we import in Turkey. As a leading company that has been serving the sector for more than 20 years, we ensure that the products you purchase are under the guarantee of Anadolu Pet, and we would like to draw your attention to the following points about our products.

Our Istanbul Technical Service Center is the only authorized person for repairs under warranty.

You can get the necessary technical support by contacting our Istanbul Technical Service.

Tel: 0216 346 34 67

You can also get information from our Anadolu Aquarium and Pet Products Center.

Tel: 0216 311 14 44

Our products with electronic components sold by our company must be dealt with an invoice, not with a receipt. Please check that you have received an invoice when purchasing this type of product. Repair of our products that come to the technical service without an invoice can be done in return for a fee, even if they are under warranty, by submitting a Warranty Certificate.

It is essential to present the Invoice and Warranty Certificate (even if it is expired) during repair requests for our products.

We kindly request you to keep the Invoice and Warranty Documents (even if it is expired) that you have received with the product.

During the sale, the Warranty Certificate of the product must be received with the company stamp, and the invoice number must be written on the stamp.

As Anadolu Pet, we inform you that we are obliged to provide you with the necessary repair service during the service life determined and announced by the Ministry regarding our products.

If our products covered by the warranty certificate fail within the warranty period (except for user errors), the product is repaired by us without charging the cost of labor or replacement parts.

Regarding the installation, maintenance, and repair services provided by our Service Center, no service fee is charged in the repetition of the same malfunction related to the exact part within one year.

If our product fails after the warranty period, it must be repaired within the maximum repair period. If a spare part was used during the repair, it is required to be charged.

Our products must be sold with a Turkish manual regarding the introduction, use, maintenance, and simple repair of our products and a label containing international symbols and signs when necessary. We kindly ask you to check that the manual and label of the product are available during the purchase process.

Malfunctions arising from the use of the purchased product contrary to the instructions written in its user manual are out of the scope of this article.


If a part of our product that does not require a warranty certificate or outside the warranty period is replaced and/or sold by our service center, a warranty period of not less than 6 months is given if an invoice is submitted for the replaced part.


Service and Spare Part Request Form

You can notify us about your requests, suggestions, complaints, and spare parts and service needs by filling the form below. Anadolu Pet or our dealerships will resolve your submissions.


E-mail Address:

Mobile Phone: